Event Dime

Influence of Service Quality on Process Quality and Customer Satisfaction in Housing Projects [version 1; peer review: 1 approved with reservations]

Arts & Culture
When:
May 16, 2026 · 9:02 AM
Source:
F1000Research

Background India’s residential construction sector has surged due to rapid urbanization, rising incomes, and initiatives like Pradhan Mantri Awas Yojana (PMAY). In 2025, it contributed over 8% to GDP, with residential projects comprising 70% of activity (IBEF, 2025). Yet, challenges like delays, cost overruns, and quality issues erode customer trust and satisfaction. Service quality and process quality are key drivers, but their interrelationships in this context remain underexplored. This study

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