Event Dime

FTC Targets Funeral Homes with Undercover Phone Sweep

When:

January 31, 2024 · 6:51 PM

Where:

Funeral Technology Updates, NC

Source:

Funeral Technology Updates

Nearly 40 funeral homes received “warning letters” from the FTC after an undercover phone sweep last year relating to compliance with the Funeral Rule. The Funeral Rule is not new to the funeral industry — it was enacted 40 years ago, but the agency conducted a “routine review” of the rule in 2020. These changes modernized the regulation, including adding electronic requirements. (You can find a list of the FTC’s reports, cases, and more here.) The FTC requires funeral homes to “tell persons who