Event Dime

Understanding and measuring member experience at your club.

Business & Networking
When:
October 2, 2019 · 9:57 PM
Where:
Gym Management Software, NC
Source:
Gym Management Software

The member experience is known as the cognitive or emotional assessment of all encounters a customer has with a firm that relates to purchase behavior. It’s a critical component to the success of any gym business, with research showing direct impacts on visit frequency, retention, profitability, and word of mouth along with a host of others. A problem many gyms are confronted with is measuring and understanding the customer experience they provide their members for making informed business decis

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  • City coverage

    Gym Management Software

  • Primary source

    Gym Management Software

  • Categories

    Business & Networking