Event Dime

Great customer service boosts retention

Business & Networking
When:
May 11, 2020 · 8:08 PM
Source:
Gym Management Software

Customer service has earned a reputation for being a fickle industry to work within, your day can be greatly affected by interactions with customers, whether they be positive, or negative. However, this goes both ways. Perceived service quality is a major contributor to customer satisfaction, member retention, and is a powerful antecedent towards word of mouth behavior–the most powerful channel for advertising your business, which greatly influences long term success.

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  • City coverage

    Local event

  • Primary source

    Gym Management Software

  • Categories

    Business & Networking